FAQs

Why should I use a professional pet sitter or dog walker?

With over 20 years of experience, we have seen and experienced it all and this has allowed us to set up the best possible systems and visit protocols to insure we provide your pet with the most exceptional, loving and thoughtful care possible! By hiring a professional pet sitter that is licensed, insured and up to date on current pet care methods you are insuring that your fur baby gets the best possible care! All of our sitters and walkers are trained in understanding the different behaviors types of cats and dogs, proper care and handling practices and emergency protocols. In addition, all of our sitters are Pet CPR and First Aid certified.

What if my pet gets sick while I’m away?

We will always let you know right way if it appears your pet isn’t feeling well or is having a medical emergency. We will take your pet to the vet or emergency vet right away if it is urgent and contact you once we arrive. If your pet is sick but it doesn’t appear to be an emergency, we will contact you for approval of the next steps that will be taken.

Why should I hire Cosmic Home & Pet?

Not only is one of the owner’s of Cosmic Home & Pet a professional dog trainer, we are also one of the most experienced pet care companies in the Seattle area! We treat each pet as if they were our own and our client’s satisfaction is of the utmost importance for us as pet business owners! All of our sitters and walkers go through a thorough training process that aligns with our high-quality pet care and customer service standards. We also believe in paying our staff a living wage, providing regular bonuses and paid vacation after a year of employment.

What is your cancellation policy?

– Pet sitting appointments booked during peak season (November 1st thru January 10th) require a 100% non-refundable deposit at the time of booking. Some exceptions apply.

– Pet sitting appointments booked during non-peak season (January 11th – October 31st) require a 25% deposit at the time of booking that will count toward your pet sitting balance. This deposit is refundable if the appointment is canceled 14 business days prior to the start date. Cancellations after 14 business days will be charged 100% of the cost of service. Some exceptions apply.

– Should the client return early during a pet sitting booking, full fees are payable. Refunds will be considered at the company’s discretion.

– 24-hour cancellation is required for dog walking. The client will be charged 100% of the cost of service.

Will I get check ins about how my fur baby is doing while I’m gone?

Rest assured that we update you via email or text (your preference) with regular check-ins about how things are going with your pet. We will also keep an eye out for mail (and packages), let you know if we notice anything amiss at your house and even water any plants you might have!

How does the pet sitter or dog walker gain access to my home?

There are a few ways for the sitter or walker to gain access to your home:

– You can give us a key at the initial consultation to leave on file (recommended)

– You can install a locked key box at your residence for us to access

– We can pick them up and drop them off, we charge $10 each way

– You can drop the key off in our key lock box free of charge

– If keys have to be left with concierge, please be advised this is not always the best choice. We have had times when the building staff will be unavailable for long periods of time leaving us waiting to access your unit. Wait times for the staff will be included in the time that you booked for your pet.

Do you do background checks on your sitters/walkers?

Yes, all of sitters/walkers go through a vetting process that involves investigating an applicant’s background and qualifications prior to employment with the company.

Will I always have the same sitter or walker?

For the most part you will have the same sitter or walker. We are a small company of 3-4 pet care associates (including owners Brea and Jaime). All of our pet care associates are employees who are thoroughly trained on our company protocols and values. We work as a team and fill in for any associate who has a day off due to illness, vacation, personal days, or if someone moves on from the company and we are in the processing of hiring a new team member. We will keep you up to date of any changes.

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